Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Shop Studio Noir.

Due to the limited nature of our collections and the cost associated with importing our garments, all sales are final.

RETURNS

We do not accept returns or exchanges for:

Change of mind
Incorrect size selection
Color preference
Accidental purchases
Items that have been worn, washed, altered, or damaged after delivery
Sale or promotional items
Customized or special-order items

For hygiene reasons, all niqab sales are final.

Please review product descriptions, sizing information, and your order carefully before completing your purchase.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of confirmed delivery at ShopStudioNoir@yahoo.com.

Please include:

Your order number
Clear photos of the item
Photos of the packaging (if applicable)
A brief description of the issue

If your claim is approved, Shop Studio Noir will provide an appropriate resolution, which may include a replacement, store credit, or refund, at our discretion.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been processed, packed, or shipped, it cannot be canceled.

SHIPPING

Shop Studio Noir is not responsible for shipping delays caused by the carrier, customs processing, weather, or other circumstances beyond our control.

Customers are responsible for providing the correct shipping address. Orders returned due to an incorrect address provided by the customer will require additional shipping charges before being reshipped.